- Support field-based employees
- Create more engaged field workers
- Reduce operational costs
- Collaborate and share knowledge
- Assure service quality
- Improve customer satisfaction
Provide field technicians with immediate access to a remote expert for faster problem resolutions.
Minimize the need for on-site inspections by remotely assessing the field work in real-time.
Guide technicians and provide on the job training through remote video-based collaboration.
Purpose-built for visual collaboration
Equip field service teams with essential tools such as annotations or live pointers to highlight points of interest. Allow them to use remote camera controls to zoom in or toggle the flashlight for better visibility.
Seamlessly integrate with existing systems
Integrate easily with the most widely used CRM and Field Service Management systems. Maximize the impact of the field service team without changing existing workflows or processes.
Connect with any device
Empower field workers to connect with experts across any device using just a browser. Adapt to available bandwidth with audio-fallback to maintain a live stream when there is poor network connectivity.
Boost efficiency and cut costs
Enhance field service performance with access to remote expertise. Save time by significantly reducing technician dispatches and repeat visits.
•Session recordingRecord sessions for review, audit, and training purposes.
•Screen sharingShare screens and offer visual guidance in real-time.
•Reporting and analyticsAccess comprehensive reporting and analytics to monitor interactions.
•Remote camera controlsControl camera zoom and flashlight remotely for better visibility.
•Document exchangeExchange documents or links within the embedded chat.
•SnapshotsCapture a frame during live video and store it for future reference.