Field service

On the go connections

Enable effective collaboration between field-based employees and experts using video.

  • Support field-based employees
  • Create more engaged field workers
  • Reduce operational costs
  • Collaborate and share knowledge
  • Assure service quality
  • Improve customer satisfaction

Use cases

Troubleshooting

Provide field technicians with immediate access to a remote expert for faster problem resolutions.

Remote inspections

Minimize the need for on-site inspections by remotely assessing the field work in real-time.

Remote training

Guide technicians and provide on the job training through remote video-based collaboration.

Purpose-built for visual collaboration

Equip field service teams with essential tools such as annotations or live pointers to highlight points of interest. Allow them to use remote camera controls to zoom in or toggle the flashlight for better visibility.

Seamlessly integrate with existing systems

Integrate easily with the most widely used CRM and Field Service Management systems. Maximize the impact of the field service team without changing existing workflows or processes.

Connect with any device

Empower field workers to connect with experts across any device using just a browser. Adapt to available bandwidth with audio-fallback to maintain a live stream when there is poor network connectivity.

Boost efficiency and cut costs

Enhance field service performance with access to remote expertise. Save time by significantly reducing technician dispatches and repeat visits.

Key features

  • Session recording

    Record sessions for review, audit, and training purposes.
  • Screen sharing​

    Share screens and offer visual guidance in real-time.
  • Reporting and analytics

    Access comprehensive reporting and analytics to monitor interactions.
  • Remote camera controls

    Control camera zoom and flashlight remotely for better visibility.
  • Document exchange

    Exchange documents or links within the embedded chat.
  • Snapshots

    Capture a frame during live video and store it for future reference.

Ready to take the next step?

Talk to one of our experts today.