- Centrally manage customer interactions
- Rapidly automate customer journeys
- Accelerate your IT roadmap
- Innovate with new communication channels
- Reduce duplication, avoid fragmentation
- Deliver connected customer experiences faster
Rapidly automate customer journeys
Visual flow builder
Automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes).
Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation.
Flow versioning and control
Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment.
Engaging experiences at every touchpoint
Reach customers over any channel
Interact over SMS, voice, push, messaging apps, and more. Reach customers on the channels they prefer.
Deliver richer experiences
Go beyond just inbound and outbound. Get full-featured capabilities for every channel including intelligent IVRs, chatbots, rich messaging, and more.
Multiple ways to add new channels
Use our low-code visual builder to configure channel capabilities or embed our APIs into your existing applications and services.
Manage customer preferences
Capture and manage consent across channels. Ensure interactions are compliant with regulatory requirements.
Empower your customers to decide how and when they wish to be contacted. Our visual builder provides out-of-the-box support to cater for customer preferences.
Control the frequency and time of contact. Apply social hour checks and contact limits for different interaction types, channels, and contact groups.
Automate with a human touch
Use Natural Language Processing (NLP), Natural Language Understanding (NLU), and AI capabilities to power conversational customer interactions.
Seamless agent handovers
Create and deploy bots to answer routine questions and automate tasks. Handover conversations with full context to live agents when required.
Accelerated bot development
Leverage the no-code toolset including template designer, curator console, and one-click testing to rapidly build your own bots.
“Providing customers the choice to talk to us on messaging channels is a key part of our digital strategy.”Darren Diprose Head of Digital Conversations British Gas
Integrations Integrate multiple systems into customer journeys
Leverage pre-built integrations with CRM, marketing, and contact center systems. Integrate seamlessly using REST/SOAP APIs, message queues, FTP/sFTP, among other options. Reuse integrations across multiple customer journeys.
Reporting and analytics Analyze and optimize customer journeys
Use our pre-built reporting, data visualization, and descriptive analytics to understand and optimize how your customers interact with you. Configure your own custom reports and dashboards.
Trigger proactive journeys and automate multi-step interactions across 10+ digital channels leveraging imiconnect’s integration with Salesforce.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.
Built for enterprises
Centrally control the full lifecycle of your customer interaction use cases. Manage user roles and permissions across functions, business units, and geographies.
Our high-performance execution environment scales elastically to keep up with changes to your customer interaction volumes.
Secure and compliant
With GDPR, HIPAA, CCPA, and ISO 27001 controls built-in, your security and regulatory compliance needs are met out-of-the-box.
Real-time service monitoring with detailed delivery and read receipts for each channel, usage metrics, and custom logs.
Multiple deployments across North America, Europe, and Asia offer you choice and compliance with data sovereignty requirements.
24x7 support, dedicated account management, API documentation, developer resources, and expert live chat.