imiconnect

One platform, all your customer interactions

A low-code communications platform that reduces cost, complexity, and accelerates IT roadmaps.

  • Centrally manage customer interactions
  • Rapidly automate customer journeys
  • Accelerate your IT roadmap
  • Innovate with new communication channels
  • Reduce duplication, avoid fragmentation
  • Deliver connected customer experiences faster

Rapidly automate customer journeys

Visual flow builder

Automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes).

Integrations

Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation.

Flow versioning and control

Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment.

Engaging experiences at every touchpoint

Reach customers over any channel

Interact over SMS, voice, push, messaging apps, and more. Reach customers on the channels they prefer.

Deliver richer experiences

Go beyond just inbound and outbound. Get full-featured capabilities for every channel including intelligent IVRs, chatbots, rich messaging, and more.

Multiple ways to add new channels

Use our low-code visual builder to configure channel capabilities or embed our APIs into your existing applications and services.

Manage customer preferences

Consent management

Capture and manage consent across channels. Ensure interactions are compliant with regulatory requirements.

Preference management

Empower your customers to decide how and when they wish to be contacted. Our visual builder provides out-of-the-box support to cater for customer preferences.

Frequency management

Control the frequency and time of contact. Apply social hour checks and contact limits for different interaction types, channels, and contact groups.

Automate with a human touch

Conversational automation

Use Natural Language Processing (NLP), Natural Language Understanding (NLU), and AI capabilities to power conversational customer interactions.

Seamless agent handovers

Create and deploy bots to answer routine questions and automate tasks. Handover conversations with full context to live agents when required.

Accelerated bot development

Leverage the no-code toolset including template designer, curator console, and one-click testing to rapidly build your own bots.

imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”
Chris Ashworth CIO Hermes
Apple Business Chat
Google Business Messages
Email
In-app Messaging
Live Chat
Messenger
Push Notifications
RCS Business Messaging
SMS / Verified SMS
Twitter Direct Messages
Voice / Verified Calls
WhatsApp

Integrations Integrate multiple systems into customer journeys

Leverage pre-built integrations with CRM, marketing, and contact center systems. Integrate seamlessly using REST/SOAP APIs, message queues, FTP/sFTP, among other options. Reuse integrations across multiple customer journeys.

Reporting and analytics Analyze and optimize customer journeys

Use our pre-built reporting, data visualization, and descriptive analytics to understand and optimize how your customers interact with you. Configure your own custom reports and dashboards.

Salesforce integration

Trigger proactive journeys and automate multi-step interactions across 10+ digital channels leveraging imiconnect’s integration with Salesforce.

Product Sheet imiconnect

Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.

Built for enterprises

Central control

Centrally control the full lifecycle of your customer interaction use cases. Manage user roles and permissions across functions, business units, and geographies.

Service assurance

Our high-performance execution environment scales elastically to keep up with changes to your customer interaction volumes.

Secure and compliant

With GDPR, HIPAA, CCPA, and ISO 27001 controls built-in, your security and regulatory compliance needs are met out-of-the-box.

Granular controls

Real-time service monitoring with detailed delivery and read receipts for each channel, usage metrics, and custom logs.

Hosting options

Multiple deployments across North America, Europe, and Asia offer you choice and compliance with data sovereignty requirements.

World-class support

24x7 support, dedicated account management, API documentation, developer resources, and expert live chat.

Orchestrate every customer interaction on one platform

Talk to one of our experts today.