Integrate with any system
Pre-built integrations
Achieve faster time-to-market by leveraging pre-built integrations for Salesforce, Zendesk, NICE InContact, Cisco Finesse, and other systems.
Configure custom integrations
Quickly configure integrations with any REST or SOAP APIs. Our configuration-driven approach is faster than manual coding.
Reuse integrations
Configure integrations once and reuse them across communication flows. Make enhancements and changes using a central integration point.
Choose your interface
REST APIs / SOAP APIs
s/FTP integrations
Message queues
Plug and play with your existing tools
Oracle - Marketing
Salesforce - Customer Relationship Management
ServiceNow - Customer Support
Zendesk - Customer Support
Nice InContact - Contact Center
Genesys - Contact Center
Amazon Web Services - Cloud Partner
PEGA - Next Best Experience
More coming soon
Salesforce integration
Trigger proactive journeys and automate multi-step interactions across 10+ digital channels leveraging imiconnect’s integration with Salesforce.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
Powerful. Seamless. Integrated.
Proactive communications
Notify customers proactively with real-time triggers from existing systems such as CRM and order management.
Contextual engagement
Engage customers through relevant communications by leveraging CRM data, purchase history, recent events, or actions.
Instant request fulfilment
Eliminate manual delays with automation. Automate end-to-end request fulfillment and offer provisioning with integrations.