Track and analyze customer interactions
Root cause analysis
Diagnose the flow execution metrics to identify areas of improvement.
Real-time performance view
Visualize how the customer journey is performing in real-time using bi-directional Sankey charts and comprehensive dashboards.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
•Descriptive analyticsUse the embedded BI capability to perform multi-dimensional analysis and data visualization.
•Segment analysisCreate segments and sub-segments to analyze flows at a granular level.
•Goal trackingTrack end goals and outcomes in relation to engagement patterns.
•Node-level analyticsUnderstand execution time at a node-level to identify potential improvements.
•Sankey chartsAccess multi-level path analytics to know what's working and what's not.
•Time-bound analysisConfigure custom reports and analyze customer interactions for different time periods.