Track and analyze customer interactions
Root cause analysis
Diagnose the flow execution metrics to identify areas of improvement.
Real-time performance view
Visualize how the customer journey is performing in real-time using bi-directional Sankey charts and comprehensive dashboards.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
Key Features
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•Descriptive analytics
Use the embedded BI capability to perform multi-dimensional analysis and data visualization. -
•Segment analysis
Create segments and sub-segments to analyze flows at a granular level. -
•Goal tracking
Track end goals and outcomes in relation to engagement patterns. -
•Node-level analytics
Understand execution time at a node-level to identify potential improvements. -
•Sankey charts
Access multi-level path analytics to know what's working and what's not. -
•Time-bound analysis
Configure custom reports and analyze customer interactions for different time periods.