Deliver seamless CRM experiences

Automate two-way customer interactions across 10+ channels including Apple Business Chat, WhatsApp, SMS, and more.

Make Salesforce even more powerful

Communicate seamlessly

Amplify your existing customer communication capabilities with Salesforce Sales Cloud, Service Cloud, and Commerce Cloud across messaging channels.

Trigger events in real-time

Send proactive two-way alerts and notifications over customers' preferred channels without the need to code. Seamlessly access and update Salesforce data during the customer journey.

Orchestrate two-way interactions

Manage alerts & reminders

Allow customers to respond within the same channel to appointment reminders, order notifications, flight updates and fraud alerts, all triggered from Salesforce.

Closed-loop order fulfilment

Automate request fulfillment by integrating with various business systems and handling end-to-end communication logic.

Product Sheet imiconnect

Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.

Key features

  • Two-way Salesforce integration

    Consume event triggers from Salesforce to create, read, update, or delete records to enable end-to-end automation.
  • Proactive triggers

    Consume real-time event triggers across digital messaging channels from 400+ Salesforce records.
  • Time-triggered interactions

    Configure time-based triggers to deliver appointment reminders, renewals, overdue payments, abandoned carts, and more.
  • Process builder integration

    Invoke multichannel communication flows from Salesforce Process Builder without any coding using our pre-built Apex classes.
  • Integrated NLP & AI

    Enable customer self-service across channels using integrated NLP & AI capabilities.
  • Reports and dashboards

    Analyze flows with granular, near real-time reports and graphs at the Salesforce object level.

Ready to take the next step?

Talk to one of our experts today.