Make Salesforce even more powerful
Amplify your existing customer communication capabilities with Salesforce Sales Cloud, Service Cloud, and Commerce Cloud across messaging channels.
Trigger events in real-time
Send proactive two-way alerts and notifications over customers' preferred channels without the need to code. Seamlessly access and update Salesforce data during the customer journey.
Orchestrate two-way interactions
Manage alerts & reminders
Allow customers to respond within the same channel to appointment reminders, order notifications, flight updates and fraud alerts, all triggered from Salesforce.
Closed-loop order fulfilment
Automate request fulfillment by integrating with various business systems and handling end-to-end communication logic.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
•Two-way Salesforce integrationConsume event triggers from Salesforce to create, read, update, or delete records to enable end-to-end automation.
•Proactive triggersConsume real-time event triggers across digital messaging channels from 400+ Salesforce records.
•Time-triggered interactionsConfigure time-based triggers to deliver appointment reminders, renewals, overdue payments, abandoned carts, and more.
•Process builder integrationInvoke multichannel communication flows from Salesforce Process Builder without any coding using our pre-built Apex classes.
•Integrated NLP & AIEnable customer self-service across channels using integrated NLP & AI capabilities.
•Reports and dashboardsAnalyze flows with granular, near real-time reports and graphs at the Salesforce object level.