Webex Assist

The future is video.

Provide high-quality remote video interactions at any time, anywhere, and on any device.

Transform customer interactions with video.

  • Enrich your service experience with video

  • Reduce friction with an app-free experience

  • Improve peer-to-peer collaboration

  • Stay secure and compliant

  • Easily integrate with your existing systems

  • Increase efficiencies and cut costs

Use cases.


Provide secure video appointments between patients and clinicians.

Customer service

Empower customer service agents to engage and support customers through live video.

Field service

Enable effective collaboration between field workers and experts using video.

Build real-time video applications.

Use video at the perfect moment

Support appointment-driven and instant one-to-one real-time video interactions using WebRTC. Deliver a seamless experience with reminders, one-click invites, and more.

Build customer trust

Maintain data security with end-to-end encryption that is fully compliant with GDPR and HIPAA regulations. Record sessions to provide full audit trails.

Automatically adapt to network conditions

Guarantee a great experience with video that adapts to poor network conditions. Automatically fallback to audio to keep the conversation going without interruption.

Customers can connect with just one click

Provide assistance seamlessly across devices, operating systems, and browsers. Remove the need for any downloads or software installations to start connecting with ease.

Key features.

  • Document sharing

    Send documents or web links within the embedded chat functionality.

  • Screen sharing​

    Share screens and offer remote assistance in real-time​.

  • Snapshots

    Take snapshots with the user’s permission​.

  • Session recording​

    Record sessions for review, audit, and training purposes​.

  • Remote camera controls

    Remotely control zoom and use the flashlight for better visibility.

  • Annotations

    Draw attention to specific points of interest or highlight areas as needed.

Harness the power of live video.

Talk to one of our experts today.