Gateway for better interactions
Powerful APIs for transforming customer experiences
Deliver richer interactions through new channels
With our communication APIs and SDKs, it's quick and easy to add new channels to existing applications with minimal changes to your backend systems. From SMS, RCS and WhatsApp Business to push notifications, choose the channels your business needs to get started and add more as it grows.
Scale up and keep consumer trust
Automatically scale-up and down based on actual traffic without having to worry about the underlying infrastructure. Customer data is protected with robust encryption and ISO 27001 certified procedures.
Integrate enterprise business systems
Great communications are more than just sending a message. We provide the APIs you need to integrate business and partner systems to automate journeys end-to-end. Speed up time-to-market by leveraging pre-built integrations for Salesforce, Zendesk, NICE InContact, Cisco Finesse, and other systems, or quickly configure customer integrations with any REST or SOAP APIs.
10+ communications channels available on Webex Connect
Apple Messages for Business
RCS Business Messaging
Voice / Verified Calls
Twitter Direct Messages
Webex Connect developer sandbox
The Webex Connect developer sandbox is a pre-configured environment in which you can prototype applications with channels such as SMS, voice, and WhatsApp. It is designed to allow enterprise developers and IT leaders to trial the APIs, SDKs, and advanced CPaaS capabilities of Webex Connect.
Choose how you want to build
Code applications for complete flexibility
Our APIs and SDKs can be leveraged to easily embed communications into your existing applications. Get up and running in no time by taking advantage of our sample code, documentation, and quick start guides available in our developer hub.
Take a low-code approach to development
Design, create, and launch customer journeys faster than ever before with Webex Connect's visual builder.
Join our Video API and SDK beta program
We are now able to leverage the power of Webex video within our Webex Connect platform to make video API and SDKs available for enterprise developers. Powered by the Webex video infrastructure, this allows businesses to create richer video experiences across a range of use cases such as telehealth, education, gaming, social and augmented reality.
Why use our APIs
From RCS to SMS, we keep up with the latest capabilities so you don’t have to.
We take care of unsubscribes and STOP messages to avoid additional costs for handling opt-outs.
Receive sent, delivered, read, and failure receipts. Forward incoming messages to your server.
Segment and send personalized notifications to customers using a single API request.
Send messages based on customer preferences. Fallback to a different channel if a message isn’t delivered.
Reporting and data
Track messaging performance and export raw data through a host of reporting capabilities.
If you get stuck and need help, contact our support team through the Webex Connect platform.
Get started today
Start prototyping the journeys you want to build in our Webex Connect enterprise developer sandbox for free