Right channel, at the right time
Stay in control of customer interactions
Put customers in charge
Empower customers to provide their consent preferences to govern how, why, and when you interact with them.
Apply consistent contact policies
Ensure interactions comply with contact policies and regulations.
Centralize contact management
Centrally manage permissions and preferences. Import from existing systems or collect new contact preferences.
Rapidly automate customer interactions across multiple channels. Learn how Webex Connect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
Put your customers first
Obtain and validate consent over any channel. Track and manage consent preferences throughout the customers lifecycle. Use porting and deactivation data from carriers to update consent status.
Capture customer preferences on when, why, and how they wish to be contacted. Apply these preferences in your communication flows. Override preferences for critical communications.
Enable customers to control communication frequency and set contact limits per contact type. Configure policy limits for the number of communications sent by channel and purpose. Enforce limits for promotional messages while enabling key transactional outbound messages.
Ready to take the next step?
Talk to one of our experts today.