Deeper insights create richer experiences.
Understand and improve customer interactions, driven by data.
Track and analyze customer interactions
Root cause analysis
Diagnose the flow execution metrics to identify areas of improvement.
Real-time performance view
Visualize how the customer journey is performing in real-time using bi-directional Sankey charts and comprehensive dashboards.
Rapidly automate customer interactions across multiple channels. Learn how Webex Connect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.
Use the embedded BI capability to perform multi-dimensional analysis and data visualization.
Create segments and sub-segments to analyze flows at a granular level.
Track end goals and outcomes in relation to engagement patterns.
Understand execution time at a node-level to identify potential improvements.
Access multi-level path analytics to know what's working and what's not.
Configure custom reports and analyze customer interactions for different time periods.
Ready to take the next step?
Talk to one of our experts today.