Comprehensive guides, documentation & learning resources to help you to innovate your business communications

Case Study

Hermes Case Study

Enabling the ‘Digital Futures’ programme for one of the world’s leading delivery companies.

Case Study

Virtual Assistant Case Study

Find out how we deployed a virtual assistant for a global home furniture retailer that automated customer enquiries, reducing in-bound calls to the contact centre.

Downloads

Whitepaper - Creating the Digital Contact Centre

Creating the Digital Contact Centre – overcoming digital customer engagement challenges.

Webinar

Forrester Webinar

Hear from our guest speakers Ian Jacobs, Principal Analyst at Forrester and Stuart Jones, Customer Services & Communications Director at CA, on how to accelerate the launch of digital customer service initiatives.

Whitepaper

Whitepaper - Quocirca

With IT under pressure to rapidly deliver step changes in digital CX, the analysts at Quocirca have published a new white paper in partnership with IMImobile which explores key challenges and solutions.

Whitepaper

Whitepaper - Ovum US

Launched in partnership with Ovum, this new white paper explores how telcos can overcome these barriers to develop differentiated customer service and engagement strategies, increase ARPU, and reduce customer churn.

Whitepaper

Whitepaper - Ovum UK

Launched in partnership with Ovum, this new white paper explores how telcos can overcome these barriers to develop differentiated customer service and engagement strategies, increase ARPU, and reduce customer churn.

Product Sheet

Textlocal

We work with our clients to help them effectively utilise mobile communications to engage with customers and grow their businesses. Download the Textlocal product sheet to see how over 165,000 clients transformed their customer communications using SMS.

eGuide

eGuide - Omnichannel

Our new guide explores the challenges created by poorly equipped contact centre infrastructure and offers some practical solutions that can enable companies to start making omnichannel customer service a reality within weeks rather than years.

Product Sheet

IMIsocial

Turn audience engagement into better ratings. Download the IMIsocial product sheet for a comprehensive overview of the features that will help you use audience-generated content to increase programming relevancy.

Product Sheet

IMIdigital

IMIdigital powers international content services across the globe. Download the product sheet and find out why clients such as Universal Music Group, Airtel, Aircel, MTN, and Orange trust IMIdigital to deliver best-in-class content experiences to more than 500 million mobile subscribers.

Product Sheet

IMIconsent

Download the solution overview for more information on how we help remove the complexity from scalable customer consent management.

Product Sheet

IMIconnect - Two Factor Authentication

Download the datasheet to understand how IMIconnect’s Two-Factor Authentication enables you to easily add a second layer of authentication to safeguard your customer’s identity and future-proof your service by using IP communication channels.

Product Sheet

IMIconnect - Click to Call

Download this datasheet to understand how IMIconnect's Click-to-Call solution can help you to leverage real-time and intelligent conversation routing to help deliver a personalised and seamless customer experience and improve website interaction and conversion rates.

Product Sheet

IMIconnect - Automated Surveys

Download the datasheet to understand how IMIconnect's Automated Surveys can help you to leverage channels such as SMS, Facebook Messenger, and Twitter to help conduct and improve the quality of responses of multi-channel and multi-language customer surveys.

Product Sheet

IMIconnect

Download the IMIconnect overview sheet to find out how we can help you accelerate the integration of messaging and voice communications into your business process workflows, apps and web sites.

Product Sheet

IMIchat

IMIchat is helping contact centres to use digital, mobile and social channels to deliver faster customer resolution, reduce costs and improve the customer service experience. Download the IMIchat product sheet for more details on features, benefits and how to get started.

Product Sheet

IMIcampaign

Deliver cross-channel campaign experiences that grab customer attention and drive action. Download our product sheet for more feature and use case details to learn how IMIcampaign can help to optimise campaign performance across multiple channels.

Product Sheet

IMIbot

Find out how quickly you could start deploying enterprise-grade chatbots to transform conversational engagement and provide value to your customers through AI. Download the IMIbot.ai product sheet for a more in-depth feature overview and information on how to get started.

eGuide

eGuide - Mobile Consumer Behaviour

The Mobile Consumer Behavior Report is a brand new piece of research that dives into the role mobile plays in consumer life. Finding some incredible insights to help shape your mobile strategy, from 93% of respondents reporting that they own a smartphone to over a third describing themselves as addicted to checking their device, download the report for free now.

eGuide

eGuide - AI Conversational Automation

How can businesses build a sustainable chatbot roadmap for their service automation strategy? Download our Conversational Automation eGuide for guidance on how to take your first steps in exploring service automation to operationalising a fleet of goal-driven chatbots.

eGuide

Financial Solutions

To find out how we serve leading financial institutions and help them transform the banking experience by mobilising key customer journeys, download the solution overview sheet.

eGuide

eGuide - Messaging+

In an increasingly complex messaging ecosystem, where channels are being enriched with rich media capabilities, which channels should be your priority? Find out in our latest eGuide.

eGuide

eGuide - Contact Centres

Customer experience (CX) is becoming the primary differentiator for brands and marketers. This eGuide looks at the most important digital customer experience trends that are set to shape customer behaviour and therefore influence how brands and marketers interact and serve their customer base.

eGuide

eGuide - Chatbots

This eGuide explores the chatbot opportunity, and why businesses need to work towards harnessing conversational AI to engage, support, and sell to customers in 2018.

Whitepaper

Consumer Research Report

The Mobile Consumer Behavior Report is a brand new piece of research that dives into the role mobile plays in consumer life. Finding some incredible insights to help shape your mobile strategy, from 93% of respondents reporting that they own a smartphone to over a third describing themselves as addicted to checking their device, download the report for free now.

Featured

Mobile Messaging in Utilities

How a tier-1 UK water company used messaging channels to improve CX and optimise costs.

Case Study

Mobile Messaging in Retail Banking

Helping a leading UK bank integrate Facebook Messenger into its customer contact strategy.

Case Study

Mobile Messaging in Retail

The importance of mobile messaging within a cross-channel marketing strategy.

Case Study

Case Study - O2

How IMImobile helps O2 engage their customers, drive loyalty and acquire new customers.

Case Study

Case Study - IMIdigital

Case Study - IMIdigital

Case Study

Case Study - IMIchat

Harnessing two-way chat to transform how the UK’s leading insurance provider delivers real-time information to customers.

Case Study

Mobile Messaging in Logistics

Improving the customer experience with proactive automated alerts & notifications.

Webinar

Apple Business Chat

An introduction to a powerful new way for customers to connect with businesses.

Case Study

Mobile Messaging in Banking

How IMImobile helps leading UK high street banks transform the banking experience by mobilising key customer journeys.