Case study

Enabling Hermes 'Digital Futures' program

How Hermes used imiconnect to improve the last mile delivery experience.

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How imiconnect is helping Hermes to become a leader in digital CX

Forming the foundation of Hermes’s digital transformation strategy is the ‘Digital Futures’ program. A project that prioritizes CX through investment in innovation and technology that, over two years, will enable Hermes to become a leader in digital CX.

Find out in the case study how Hermes is using imiconnect to enable the program and future-proof their CX strategy. Discover how a cloud communications platform is enabling them to orchestrate and automate their customer interactions.

"imimobile has been instrumental in helping to deliver our ‘Digital Futures’ program that prioritizes customer experience through investment in innovation and technology."

- Chris Ashworth, Chief Information Officer, Hermes