Customer stories

Making every interaction matter more

Find out how businesses across the globe are using our software and solutions to improve their customer interactions.

Lavazza Pro Transforming the contact center with imiengage

Lavazza selected imiengage to replace their legacy system across multiple regions, handling inbound and outbound calls, call recording, full IVR capabilities, and simplified reporting.

Vodafone Using RCS to improve marketing engagement rates

Working with Vodafone’s creative agency, TMW, we deployed promotional RCS campaigns around the bank holiday weekend, Father’s Day and 5G.

Cambridge University Hospitals NHS Foundation Trust Reducing missed appointment rates by 27%

The team created a solution whereby a conversational reminder text is sent enabling patients to confirm, cancel or rebook their appointment without having to call the hospital.

imimobile’s solution for IVR call deflection to SMS has been a game-changer for our contact center and it’s pleasing to hear positive feedback from our customers and agents who are using the service.”
Gemma Crask Product Owner - Live Chat, Messaging & Social Media British Gas

Centrica Enabling seamless IVR call deflection to digital channels

Using a combination of our products, imiconnect and imiengage, we implemented a solution that enabled Centrica to deflect inbound calls to SMS.

United Lincolnshire Hospitals NHS Trust Reducing the ‘Did not Attend’ rate with digital patient letters

Within five months, the DNA rate dropped from 5.8% to 4.1% which is one of the lowest in the country.

“As the world keeps changing, we need to stay relevant for our customers and imimobile’s products help to enable that.”
Jon Christian Hillestad Vice President Business Telia Norway
“We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.”
Francois Viviers Executive Marketing & Communications
“We are pleased to be the first energy provider in the UK to launch Apple Business Chat. Reaching our customers via innovative conversational channels is key to differentiate our customer strategy.”
Jon Drinkwater Head of Digital and Data
“imimobile was a natural fit because of its expertise in providing cloud communications software to public sector companies, enabling us to communicate and engage with our customers across the defence estate.”
Stuart Jones Services and Communications Director
“This [COVID-19] crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and we will embrace remote working a lot more in the future.”
Angela Waterhouse Contact Centre Business Analyst
“We believe that RCS messaging has the potential to take our mobile customer communications to the next level, both in terms of providing a more visual experience and a greater understanding of how customers are interacting with our promotions.”
Catorina Woodward Head of Digital
“imimobile is helping us to close the communications gap created by the COVID-19 crisis. The team at imimobile was able to implement the solution and has been a great partner in these uncertain times.”
Mike Easley CIO