Making every interaction matter more
Conversational experiences that drive results
“imimobile’s solution for IVR call deflection to SMS has been a game-changer for our contact center and it’s pleasing to hear positive feedback from our customers and agents who are using the service. ”
Accelerating the digital transformation of customer interactions
“As the world keeps changing, we need to stay relevant for our customers and imimobile’s products help to enable that. ”
We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.
We are pleased to be the first energy provider in the UK to launch Apple Business Chat. Reaching our customers via innovative conversational channels is key to differentiate our customer strategy.
imimobile was a natural fit because of its expertise in providing cloud communications software to public sector companies, enabling us to communicate and engage with our customers across the defence estate.
This [COVID-19] crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and we will embrace remote working a lot more in the future.
We believe that RCS messaging has the potential to take our mobile customer communications to the next level, both in terms of providing a more visual experience and a greater understanding of how customers are interacting with our promotions.
imimobile is helping us to close the communications gap created by the COVID-19 crisis. The team at imimobile was able to implement the solution and has been a great partner in these uncertain times.