Customer stories

Making every interaction matter more

Find out how businesses across the globe are using our software and solutions to improve their customer interactions.

imimobile’s solution for IVR call deflection to SMS has been a game-changer for our contact center and it’s pleasing to hear positive feedback from our customers and agents who are using the service. ”

Gemma Crask, Product Owner - Live Chat, Messaging & Social Media, British Gas

As the world keeps changing, we need to stay relevant for our customers and imimobile’s products help to enable that. ”

Jon Christian Hillestad, Vice President Business, Telia Norway

Customer stories

We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.

Francois Viviers
Executive Marketing & Communications

We are pleased to be the first energy provider in the UK to launch Apple Business Chat. Reaching our customers via innovative conversational channels is key to differentiate our customer strategy.

Jon Drinkwater
Head of Digital and Data

imimobile was a natural fit because of its expertise in providing cloud communications software to public sector companies, enabling us to communicate and engage with our customers across the defence estate.

Stuart Jones
Services and Communications Director

This [COVID-19] crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and we will embrace remote working a lot more in the future.

Angela Waterhouse
Contact Centre Business Analyst

We believe that RCS messaging has the potential to take our mobile customer communications to the next level, both in terms of providing a more visual experience and a greater understanding of how customers are interacting with our promotions.

Catorina Woodward
Head of Digital

imimobile is helping us to close the communications gap created by the COVID-19 crisis. The team at imimobile was able to implement the solution and has been a great partner in these uncertain times.

Mike Easley
CIO