Comprehensive guides, documentation & learning resources to help you to innovate your business communications

eGuide

eGuide - Omnichannel

Our new guide explores the challenges created by poorly equipped contact centre infrastructure and offers some practical solutions that can enable companies to start making omnichannel customer service a reality within weeks rather than years.

eGuide

eGuide - Mobile Consumer Behaviour

The Mobile Consumer Behavior Report is a brand new piece of research that dives into the role mobile plays in consumer life. Finding some incredible insights to help shape your mobile strategy, from 93% of respondents reporting that they own a smartphone to over a third describing themselves as addicted to checking their device, download the report for free now.

eGuide

eGuide - AI Conversational Automation

How can businesses build a sustainable chatbot roadmap for their service automation strategy? Download our Conversational Automation eGuide for guidance on how to take your first steps in exploring service automation to operationalising a fleet of goal-driven chatbots.

eGuide

Financial Solutions

To find out how we serve leading financial institutions and help them transform the banking experience by mobilising key customer journeys, download the solution overview sheet.

eGuide

eGuide - Messaging+

In an increasingly complex messaging ecosystem, where channels are being enriched with rich media capabilities, which channels should be your priority? Find out in our latest eGuide.

eGuide

eGuide - Contact Centres

Customer experience (CX) is becoming the primary differentiator for brands and marketers. This eGuide looks at the most important digital customer experience trends that are set to shape customer behaviour and therefore influence how brands and marketers interact and serve their customer base.

eGuide

eGuide - Chatbots

This eGuide explores the chatbot opportunity, and why businesses need to work towards harnessing conversational AI to engage, support, and sell to customers in 2018.