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Download Forrester Report: Popular Third-party Messaging Platforms For Customer Service

Learn how customer service organizations are adapting to increasingly connected consumers who want to engage with brands through their favorite channels.

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Download: Forrester Report: Popular Third-party Messaging Platforms For Customer Service

Learn how customer service organizations are adapting to increasingly connected consumers who want to engage with brands through their favorite channels.
Download

eGuide: A guide to conversational messaging

The rich messaging channels helping brands to create meaningful two-way interactions.
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Download: RCS Business Messaging Report

RCS is an upgrade to SMS that’s one of the leading channels transforming the future of CX.
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Download: Rich messaging recipe cards

Cook up the perfect conversational messaging experience. Explore six messaging channels that can enhance the customer experience for your business.
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Webinar: The future of customer experiences

What you need to know about current trends and technologies shaping the future of customer interactions.
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Case study: Pharmacy2U

Exploring new ways to engage with patients using RCS.
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Case study: Lavazza Pro

Transforming the contact center with imiengage.
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Solution sheet: Curbside pickup

Enable store-level, two-way chat capabilities to fulfill curbside pickup orders and deliver a superior customer experience.
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eGuide: Quick wins with mobile wallet marketing

Explore three ways to win with mobile wallet marketing.
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eGuide: A snapshot guide to building your AI chatbot strategy

Harness AI chatbot technology to enhance your existing customer service strategy.
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Case study: Arc (Europe) Ltd

A new customer contact management solution for a specialist debt recovery agency.
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Case study: Banking digital journeys

Building solutions that improve the banking experience, reduce fraud, and increase contact center efficiency.
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Case study: Centrica call deflection

How IVR call deflection helped Centrica to shift its customer service calls to digital channels.
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Whitepaper: The CIO research report

Uncover potential solutions for businesses to improve and automate their customer interactions to deliver a transformational CX.
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Whitepaper: Call deflection tactics for success

Take your customer service and support experience to the next-level.
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Case study: Enabling Hermes 'Digital Futures' program

How Hermes used imiconnect to improve the last mile delivery experience.
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Webinar: Improve CSAT with interactive messaging and automation

Achieve NPS and CSAT success whilst reducing costs with interactive messaging and automation.
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Case study: UK delivery company

Delivering proactive notifications to keep customers updated throughout the delivery journey.
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Case study: Virtual assistant for a leading UK retailer

How the retailer managed to double the number of customer enquiries handled by deploying a virtual assistant.
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Whitepaper: The IDC CPaaS 3.0 report

Learn how a cloud communications platform can help to bride the gap between enterprise communications and customer expectations.
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Product sheet: imiaccess for enterprises

Easily embed communication channels into your business processes.
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Product sheet: imiaccess for carriers

Secure, analyze and monetize your A2P traffic while launching new channels like RCS.
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Product sheet: imiassist

Provide high-quality remote video interactions at any time, anywhere, and on any device.
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Product sheet: imiconnect

Automate and orchestrate all your customer interactions centrally.
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Product sheet: imicampaign

Manage and automate your marketing campaigns.
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eGuide: A use-case guide for the messaging-first enterprise

Discover the latest digital messaging channels to transform CX across customer journeys.
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Product sheet: imiengage

Empower your contact center to support customer conversations on any channel.
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Case study: UK insurance provider

How imiengage enabled a home insurance provider to send real-time updates to customers.
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Whitepaper: The RCS opportunity for MNOs

Discover the paths towards monetizing RCS, best practices to gain ROI, and guidelines to deploy RCS successfully.
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eGuide: Introduction to the WhatsApp Business API

A practical overview of key features, message types, uses cases, and case studies.
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Case study: UK retail bank

How a leading UK bank integrated Facebook Messenger into its customer service strategy.
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Case study: O2 campaign management

How O2 used imicampaign to deliver targeted marketing campaigns using SMS.
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eGuide: Understanding RCS and why it matters to marketers

Learn about the key components of RCS that make brands stand out and help marketers build an interactive customer experience.
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Case study: ScS Group

Transforming online sales for one of the UK’s largest furniture and flooring retailers.
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Solution sheet: SIM swap fraud detection

Giving businesses the tools they need to better protect their customers.
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Case study: UK retailer

Using the effectiveness of SMS to increase store foot traffic and drive incremental sales.
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Case study: UK water company

Providing customer communications to over five million customers across the UK.
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eGuide: Getting started with RCS

Take your mobile messaging experience to the next level with new, app-like features.
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Webinar: How to use new messaging channels to gain a competitive advantage

Explore the next-gen messaging channels that will transform your CX.
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