Available resources
Download: Forrester Report: Popular Third-party Messaging Platforms For Customer Service
Learn how customer service organizations are adapting to increasingly connected consumers who want to engage with brands through their favorite channels.
eGuide: A guide to conversational messaging
The rich messaging channels helping brands to create meaningful two-way interactions.
Download: RCS Business Messaging Report
RCS is an upgrade to SMS that’s one of the leading channels transforming the future of CX.
Download: Rich messaging recipe cards
Cook up the perfect conversational messaging experience. Explore six messaging channels that can enhance the customer experience for your business.
Webinar: The future of customer experiences
What you need to know about current trends and technologies shaping the future of customer interactions.
Case study: Pharmacy2U
Exploring new ways to engage with patients using RCS.
Case study: Lavazza Pro
Transforming the contact center with imiengage.
Solution sheet: Curbside pickup
Enable store-level, two-way chat capabilities to fulfill curbside pickup orders and deliver a superior customer experience.
eGuide: Quick wins with mobile wallet marketing
Explore three ways to win with mobile wallet marketing.
eGuide: A snapshot guide to building your AI chatbot strategy
Harness AI chatbot technology to enhance your existing customer service strategy.
Case study: Arc (Europe) Ltd
A new customer contact management solution for a specialist debt recovery agency.
Case study: Banking digital journeys
Building solutions that improve the banking experience, reduce fraud, and increase contact center efficiency.
Case study: Centrica call deflection
How IVR call deflection helped Centrica to shift its customer service calls to digital channels.
Whitepaper: The CIO research report
Uncover potential solutions for businesses to improve and automate their customer interactions to deliver a transformational CX.
Whitepaper: Call deflection tactics for success
Take your customer service and support experience to the next-level.
Case study: Enabling Hermes 'Digital Futures' program
How Hermes used imiconnect to improve the last mile delivery experience.
Webinar: Improve CSAT with interactive messaging and automation
Achieve NPS and CSAT success whilst reducing costs with interactive messaging and automation.
Case study: UK delivery company
Delivering proactive notifications to keep customers updated throughout the delivery journey.
Case study: Virtual assistant for a leading UK retailer
How the retailer managed to double the number of customer enquiries handled by deploying a virtual assistant.
Whitepaper: The IDC CPaaS 3.0 report
Learn how a cloud communications platform can help to bride the gap between enterprise communications and customer expectations.
Product sheet: imiaccess for enterprises
Easily embed communication channels into your business processes.
Product sheet: imiaccess for carriers
Secure, analyze and monetize your A2P traffic while launching new channels like RCS.
Product sheet: imiassist
Provide high-quality remote video interactions at any time, anywhere, and on any device.
Product sheet: imiconnect
Automate and orchestrate all your customer interactions centrally.
Product sheet: imicampaign
Manage and automate your marketing campaigns.
eGuide: A use-case guide for the messaging-first enterprise
Discover the latest digital messaging channels to transform CX across customer journeys.
Product sheet: imiengage
Empower your contact center to support customer conversations on any channel.
Case study: UK insurance provider
How imiengage enabled a home insurance provider to send real-time updates to customers.
Whitepaper: The RCS opportunity for MNOs
Discover the paths towards monetizing RCS, best practices to gain ROI, and guidelines to deploy RCS successfully.
eGuide: Introduction to the WhatsApp Business API
A practical overview of key features, message types, uses cases, and case studies.
Case study: UK retail bank
How a leading UK bank integrated Facebook Messenger into its customer service strategy.
Case study: O2 campaign management
How O2 used imicampaign to deliver targeted marketing campaigns using SMS.
eGuide: Understanding RCS and why it matters to marketers
Learn about the key components of RCS that make brands stand out and help marketers build an interactive customer experience.
Case study: ScS Group
Transforming online sales for one of the UK’s largest furniture and flooring retailers.
Solution sheet: SIM swap fraud detection
Giving businesses the tools they need to better protect their customers.
Case study: UK retailer
Using the effectiveness of SMS to increase store foot traffic and drive incremental sales.
Case study: UK water company
Providing customer communications to over five million customers across the UK.
eGuide: Getting started with RCS
Take your mobile messaging experience to the next level with new, app-like features.
Webinar: How to use new messaging channels to gain a competitive advantage
Explore the next-gen messaging channels that will transform your CX.
