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eGuide Enterprise CPaaS Buyer's Guide

CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness.

Learn the key considerations for making your CPaaS buying decision.

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Available resources

Webinar: Designing customer experiences for 2022 and beyond

In this session, you’ll hear from industry experts who will share their real-world experiences in how to build next generation CX from the ground up.

eGuide: Enterprise CPaaS Buyer's Guide

Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution.

Product sheet: imiconnect

Automate and orchestrate all your customer interactions centrally.

Case study: Global delivery company

Delivering proactive notifications to keep customers updated throughout the delivery journey.

eGuide: Getting started with RCS

Take your mobile messaging experience to the next level with new, app-like features.

Case study: UK retailer

Using the effectiveness of SMS to increase store foot traffic and drive incremental sales.

Solution sheet: SIM swap fraud detection

Giving businesses the tools they need to better protect their customers.

eGuide: Understanding RCS and why it matters to marketers

Learn about the key components of RCS that make brands stand out and help marketers build an interactive customer experience.

eGuide: A snapshot guide to building your AI chatbot strategy

Harness AI chatbot technology to enhance your existing customer service strategy.

Case study: Banking digital journeys

Building solutions that improve the banking experience, reduce fraud, and increase contact center efficiency.

Case study: O2 campaign management

How O2 used imicampaign to deliver targeted marketing campaigns using SMS.

Whitepaper: Call deflection tactics for success

Take your customer service and support experience to the next-level.