A2P traffic monetization and network protection
As part of their transition from a traditional brick-and-mortar retailer into a digital innovator, a leading, global home furniture retailer wanted to explore how they could provide an automated solution to high-volume, low-value customer service enquries.
Download the case study to find out how imimobile built a virtual assistant that now acts as a new digital frontline to their agent chat, helping to double the number of customer enquries handled by the contact center.
- A virtual assistant now provides automated resolution to common enqures
- CX has been improved through self-service
- The number of customer enquries handled by the contact center has been reduced by 25%