Whitepaper

Enhancing CX with Enterprise CPaaS

IDC details how a flexible Enterprise CPaaS platform will transform customer experience and enable enterprises to differentiate their services

A CPaaS guide for the enterprise

Discover how Enterprise Communications platform as a Service (CPaaS) solutions are playing a crucial role in customer experience (CX) transformation, enabling enterprises to overcome legacy challenges to facilitate a seamless customer engagement strategy across multiple channels.

The whitepaper gives insight into:

  • The evolution of embedded enterprise cloud communications

  • How CPaaS addresses IT and business challenges to accelerate CX transformation

  • Compelling and popular CPaaS use cases across marketing, customer service and operations

  • How providers are democratizing CPaaS capabilities to a new layer of knowledge workers

  • The functionality and attributes to look for in an Enterprise CPaaS provider

  • The benefits of Enterprise CPaaS for IT and the wider business