Create a central omnichannel communications hub that enables a seamless in-store and online retail experience
With IMImobile, you gain a centralised hub from which to deliver omnichannel engagement across 10+ channels
Deliver seamless retail experiences across your customers' favourite channels
Using a centralised hub from which to deploy and manage all customer communications, accelerate the launch of new customer engagement initiatives that link the in-store and online experience to drive footfall, increase revenue through contextual marketing, and reduce operational expenditure.
Save through end-to-end customer service automation
Through a blend of NLP and rule-based decisioning, enable customers to self-serve on their favourite digital and mobile channels. Allow customers to manage loyalty programs, automate high volume inbound enquiries and routine outbound communications to reduce operational expenditure.
With seamless cross-channel handover, high priority enquiries are identified and then intelligently routed to agents based on skill and capacity to increase first-contact resolution.
Download our customer success story to find out how we deployed a virtual assistant for a global home furniture retailer that automated customer enquiries, reducing in-bound calls to the contact centre.
Use the latest mobile capabilities to grab customer attention and drive action
Advanced automation and mobile-first capabilities, such as location-aware messaging, can be quickly weaved into marketing, up-sell and other communications to engage customers at the perfect moment to drive sales and brand loyalty.
For more details, read about how Apple Business Chat’s rich media features are being used to gain customer feedback.