Omni-channel retail needs joined-up communications

The mobile channel has become the most influential and effective touch point for retailers to gain consumer attention and turn that attention into sales. IMImobile helps retailers to link the in-store experience with mobile apps, virtual loyalty cards and mobile coupons. Deliver targeted and personalised mobile marketing to increase footfall, drive purchasing and convert abandoned carts into new business.

Find out how IMImobile can help you improve customer
communication, engagement and satisfaction.

Contact us today to request more information.

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Delivering better shopping experience.

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Mobile messaging

Engage with new and existing customers using personalised, real-time multichannel marketing campaigns across SMS, MMS, email and social media engagement.

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Collections and fulfilment

Keep customers up to date about deliveries and collections using real time SMS updates. Integrate mobile messaging into your back end and logistics systems to streamline processes and increase efficiency.

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Abandoned baskets

Up to 80 percent of online transactions are abandoned. Turn more of these near-misses into sales hits by following up with customers over mobile.

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Click & collect

Use mobile messaging to link clicks with mortar retail stores. Tell customers where they can collect their orders or find the products they are looking for.

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Campaign automation

Automate marketing messages in-line with key retail events to deliver a stronger and more profitable customer experience. Customers near a store? Deliver them a message to bring them in.

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Customer service

Reduce operational expenditure, increase revenue and improve customer satisfaction by empowering customers to manage their accounts, loyalty programs and services through mobile and social channels.

Benefits

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Customer experience

Intelligent, personalised and targeted communication is the opposite of annoying, intrusive spam. We help you deliver real-time campaigns and create customer journeys across channels that customers will love.

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Operational efficiency

Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes

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Business results

IMImobile helps you deliver increased customer retention, cost-effective customer acquisition and reduced communication service delivery costs.