The future of messaging

A new era of customer interaction

Discover how conversational automation and the next generation of messaging channels are transforming customer experience in today’s digital-first, always-on world.

Meet your customers where they are

Your customers want to communicate with you through the channels they use, not just the ones convenient for your business. Deliver rich, consistent customer experiences across channels and customer entry points like search, web, ads, and more. 

Orchestrate more meaningful interactions

The next generation of messaging channels present rich features that can make your interactions with customers more intuitive, engaging, and valuable for your business. Just like a two-way conversation, customers can gain answers to their questions, receive recommendations, manage services, and respond to the latest promotions, and talk to a live agent with ease. 

Partner with the leaders in future messaging

Our vision is to revolutionize CX. This charge is led by our Future Messaging Team—a group of industry experts solely dedicated to building next-generation messaging experiences. Our team is quite literally pushing the boundaries of what messaging can do. Connect with our Future Messaging Team today to start planning your future messaging strategy. 

Talk to an expert

Ramy Riad

Ramy oversees imimobile’s global Future Messaging strategy. Additionally, Ramy lends his unrivaled expertise and thought leadership to many industry specifications groups and governing bodies—truly helping to shape the future of business messaging.

John Duffy

John is the Future Messaging team’s lead evangelist. John’s vision for the future of messaging has taken him around the world—speaking with mobile operators and channel partners to push the boundaries of what’s possible with messaging.

David Creasey-Benjamin

David works directly with enterprises and channel partners to help develop next-generation messaging solutions. His experience in developing complex network solutions helps him bring new technologies to life and drive measurable results for brands.

Why explore the future of messaging with imimobile?

  • Launched the first RCS business messaging deployments in North America and Canada
  • Developed award-winning customer experiences for industry leaders across the globe
  • Global leader of future messaging deployments and traffic
  • Trusted partner of mobile carriers across the globe
  • Leading member of industry specifications groups and governing bodies

Our Partners

Google’s Business Messages

Business Messages is a new, user-initiated channel for customers to engage with their favorite businesses. It’s embedded within the Google Search and Maps applications.
Best used for: call deflection and customer service

Apple Business Chat

Built into the Messages application, Apple Business Chat provides customers with a rich, new way to message brands from any of their Apple devices such as iPhone, iPad, Mac, and Apple Watch.
Best used for: customer service and eCommerce

Rich Communication Services (RCS)

RCS is a standards-based carrier messaging protocol built into the native text messaging app of select Android devices. RCS uses data connectivity to deliver ubiquitous, next-generation messaging features within the standard messaging app Android users know and love.
Best used for: marketing and order status notifications

WhatsApp Business

WhatsApp for Business allows brands and enterprises to reach customers on the world’s most popular messaging app through verified business accounts.
Best used for: transactional messages and alerts

Google Verified SMS

Verified SMS (vSMS) is a service from Google enabling brands to add sender verification and rich branding to their business SMS messages. vSMS helps build trust, prevent fraud, and enhance interactions with consumers using the Google Messages app on their Android device.
Best used for: fraud alerts and two-factor authentication

Made better with AI

Embed AI across all future messaging channels to make customer interactions smarter and more efficient with intelligent automation.
Best used for: contact center and customer service inquiries

Download Rich messaging recipe cards

In partnership with Mobile Ecosystem Forum (MEF), we have created a pack of six recipe cards so you can understand what channels are right for your business.

Trusted by global enterprises to deliver mission critical interactions at scale