Google's Business Messages

Search, discover, interact

The easiest way to turn billions of searches by Android and iPhone users into conversations with your brand.

Put yourself in front of your customers

When people need something, they Google it. With Google's Business Messages, they can conveniently go from Search and Maps to messaging your business with a single tap of the screen.

Deliver richer interactions

Use rich carousels, cards, quick replies, photos, and more to create interactive, more engaging messaging experiences. Chatbots and customer service agents can use these features to deliver scheduling, support and even purchasing experiences that customers will love.

It's easy for users to discover and start rich messaging

Why Google's Business Messages?

Improve experience

Customers gain richer interactions that deliver a better messaging experience.

Increase impact

From sales enquiries to customer care, drive conversations that impact business success.

Reduce costs

Users can easily find and start messaging for customer care, there's no need to call.

Download Forrester Report: Popular Third-party Messaging Platforms For Customer Service

Learn how customer service organizations are adapting to increasingly connected consumers who want to engage with brands through their favorite channels.

Get started with Google's Business Messages