Web RTC

Transform interactions with real-time video assistance

Offer instant one-to-one video support anywhere and at any time.

Enable businesses to offer two-way video interactions

Our WebRTC application, imiassist, allows businesses to embed two-way video interactions into customer journeys.

Create frictionless, personalized experiences by enabling contact center agents, technicians, and other personnel to provide real-time video assistance to customers across all mobile devices.

Provide more conversational customer experiences

Businesses can expand their customer service offering by offering remote troubleshooting using video support. Contact center agents or technicians can provide customer support remotely, reducing engineer call-out costs and inbound call volume.

Improve patient care with video consultations

Allow one-to-one consultations between patients and clinicians using a highly secure and encrypted solution to improve the quality of care and reduce the number of missed appointments. Ensure patients can speak to clinicians at their convenience.

Process insurance claims quicker and easier

Empower insurance agents and adjusters to remotely assess damage and fill out claims documentation using video. Create a more convenient claims experience with lower costs for businesses and consumers.

Key features

  • Click to connect

    Instantly connect to customers via a unique link, no download required.
  • Annotations

    Easily annotate the screen to identify any points you want to highlight or discuss.
  • Session recording

    Record your sessions and playback later for quality assurance, compliance, or audit purposes.
  • Snapshots

    Take snapshots of the screen that can be added to a customer file for future reference or audit purposes.
  • File sharing

    Send documents alongside the video to provide relevant information to customers or patients.
  • Remote zoom and flashlight

    Users can take control of a customer’s or patient’s screen if they need to zoom or get better light.

Get ahead of the competition and provide real-time video assistance