Customer experience automation solutions

Cloud software that enables organisations to deliver transformational customer engagement value using voice with two-way digital messaging communications. Make your customer experience exceptional, one journey at a time.

Build your digital customer engagement hub with IMImobile

Digital CX

Solutions that accelerate the delivery of digital customer innovation initiatives.

Marketing

Combine customer intelligence with digital channels and mobile-first capabilities to proactively engage customers.

Customer Service

Unlock the benefits of omnichannel communications for customer service.

IT

Digital transformation is simplified with low-code cloud software tools for building the intelligent communications and conversational services that transform CX.

Industries

Telecoms

Solutions to enable intelligent customer engagement automation, manage the delivery of personalised customer interactions and enhance your enterprise communications portfolio.

BFS&I

Join-up systems with omnichannel communications to create digitally innovative services and interactions across all customer touchpoints.

Utilities

Improve CX and operational efficiency with two-way messaging, intelligent automation and contact centre solutions.

Healthcare

Automated patient appointment management for secondary care efficiency improvement across the NHS.

Retail

From trigger-based customer communications to customer service automation, connect business systems with digital channels to create the perfect omnichannel retail experience.

Logistics

Embed omnichannel communications and services into your existing supply chain infrastructure to improve efficiencies, costs and customer experience.

Contact Centres

Create the perfect blend of self-service and agent-assisted support using one to one digital channels.

Travel

Transform the end-to-end travel experience through the intelligent automation of personalised and contextual customer interactions.

Omnichannel chat at work in the insurance industry

See how a leading home insurance provider is using two-way mobile chat to deliver real-time information to customers, reducing inbound and improving contact centre response and resolution rates through proactive engagement.

Customer experience automation solutions that transform enterprise communications

Business Messaging

Deliver two-way messaging experiences at the perfect moment in the customer journey to transform CX.

GDPR Consent Management

A platform-based solution designed to enable enterprise-scale GDPR compliant customer consent management.

CPaaS

Cloud middleware for creating the conversational communications experiences and automating the digital processes that transform CX.