Apple Business Chat

Deliver rich contextual messaging experiences to your customers. Redefine conversational engagement and build end-to-end Apple Business Chat (Beta) messaging journeys 10x faster with IMIconnect.​

Redefine conversational messaging experiences

Apple Business Chat is a new way for customers to interact with businesses easily through their Apple devices – iPhone, iPad, Mac and Apple Watch.​

Using Business Chat, customers can easily connect with businesses to ask for information, schedule assistance, book appointments, and complete purchases with one touch via Apple Pay, right from within the Messages app.

Contextual and personalised messaging for your customers​

Apple Business Chat enables you to build rich user experiences. Easily accessible from any apps, website, Maps, Safari, Siri and Search – customers can start a conversation with a business at any time or use time and list picker to easily sync deliveries with their calendar.​

This makes connecting with your business for your customers as easy as texting their friends.

Let us help you start with Apple Business Chat today.​

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Seamless agent assisted​ customer service with IMIchat

Enable your live agents to provide seamless customer service over Apple Business Chat by using our pre-built Contact Centre connectors for IMIchat, NICE InContact, Cisco Finesse, BT Cloud Contact, other third-party or your home-grown contact centre systems.

AI powered customer self-service

Use our AI engine, or integrate with third-party or your own AI platforms to identify customer intent and provide instant, automated responses to their queries.

With same-channel agent handover, high-value interactions are seamlessly connected to a human agent to ensure the customer experience is never compromised

Build powerful Apple Business Chat journeys with IMIconnect

Create Apple Business Chat flows within minutes by​ leveraging our configurable drag-and-drop flow builder to​ create, set-up and deploy end-to-end communication flows.​

A communication flow that takes months to build using programming intensive approaches today can be built and launched within minutes using IMIconnect.

Orchestrate experiences using a single platform

Orchestrate conversational customer journeys across 10+ communication channels including mobile apps, Apple Business Chat, email or other channels.​

Easily drive customers to your Apple Business Chat service by sending SMS or email invites.​

Learn everything about Apple Business Chat in one of our free workshops

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A guide to conversational messaging channels

Download our Messaging+ eGuide to gain insight into new messaging channels and technologies. The updated eGuide provides a breakdown of conversational messaging channels, like Apple Business Chat, available to businesses today and will help you define your customer experience and service strategy.