Banking

Every interaction builds trust

Create a connected banking experience that builds lasting customer relationships.

  • Automate end-to-end customer journeys
  • Confirm identities and profile customers
  • Personalize banking communications
  • Improve payment collection rates
  • Enable customer self-service
  • Proactive fraud alerts

Right moment, right channel

Contextual interactions

Automate real-time marketing, service, and operational communications in response to who customers are, what they are doing, and what they need.

Shift to the latest channels

Embrace two-way digital messaging channels like WhatsApp, RCS, and Apple Business Chat to promote services, share policy updates, send reminders, and more.

Data-driven communications

Integrate data from customer touchpoints and siloed business systems to create system-triggered journeys that deliver personalized interactions.

Safeguard customers from threats

Enhance sender verification

With Verified SMS, give customers peace of mind by adding a sender verification badge and company branding to your SMS experience to confirm your messaging presence.

Secure customer accounts

Add a layer of security to customer accounts with one-time passwords and two-factor authentication. Unify data sources and conduct third party checks to create an extensive profile of every customer.

Send fraud alerts

Trigger real-time notifications that validate transactions or confirm suspicious activity with the customer in just a few clicks.

Customer service made easy

Enable customer self-service

Enable customers to manage their accounts, find out about new services, and quickly solve routine enquiries at any time using chatbots.

Seamless agent handover

Remove the need for customers to switch channels to reach customer service agents. imiengage enables agents to manage all customer interactions from one place.

Deflect inbound calls to other channels

Build an IVR that lets customers seamlessly transfer to a messaging channel where they can chat with agents at their convenience.

Seamless payment experiences

Send payment reminders and notifications

Send notifications about upcoming bills through the channel that best results in successful payments.

Let customers pay in-channel

Utilize the latest in-channel payment solutions, such as Apple Pay, to enable customers to pay with ease.

Optimize payment journeys

Create payment collection journeys that direct customers to an app or connect them to a customer service agent so they can fulfill their promise to pay.

Customer Success Story How banks can use Facebook Messenger to support customers

Find out how we worked in partnership with a leading bank's customer service and development teams to integrate Facebook Messenger into their customer support strategy.

Why imimobile?

Agile

Launch and modify customer journeys at pace without lengthy developer hours. When required, our team is on hand to help get your customer journeys live.

Integrated

There is no need to rip-and-replace existing systems; our technology integrates with third-party applications like Zendesk and Salesforce to accelerate innovation.

Security & trust

We keep up with the latest FCC regulations and manage information based on TCPA guidelines that are trusted by the world's leading organizations.

“We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients.”
Francois Viviers Marketing & Communications Capitec Bank

Want to learn more?

Capitec Bank selects imimobile to deliver a central communications hub

How a leading UK bank transformed their customer experience

The messaging-first enterprise eGuide

Invest in digital channels and customer security