Transform digital customer communications

Join-up systems with omnichannel communications to create digitally innovative services and interactions across all customer touchpoints.

Create secure, frictionless banking experiences that protect, engage and support customers

Contextual communications

Integrate data from every touchpoint and business system to automate the delivery of contextual and personalised two-way communications. Transaction alerts, direct debit reminders and much more, can be turned into actionable customer journeys.

Customer self-service

Use AI-powered customer self-service, enabled by NLP and rule-based decisioning, to enable customers to access their accounts, use banking services and gain FAQ resolution across a range of messaging channels.

Fraud management

Better protect customers through a range of solutions including One Time Pin and ID&V. Uncover potential fraud attempts through SIM Swap detection and geo-location checks. Automate the delivery of real-time notifications that alert customers and validate suspect transactions.

Know Your Customer

Comply with Know Your Customer (KYC) policies by implementing KYC processes that collect data during customer onboarding and conduct third-party checks to verify customer identities.

Collections and payments

Improve collection rates by deploying real-time notifications that remind customers of upcoming payments. Take the next step and allow customers to use the same channel as the unification or their banking app to transfer money and make payments.

Omnichannel support

By using IMImobile’s agent chat software, IMIchat, or omnichannel API to extend your own technology, consolidate all customer support channels to a single desktop for your agents. Intelligent routing guarantees fast and successful resolution.

Location services

Improve security using the latest location capabilities such as running location look-ups, tracking mobile devices or identify whether a MSISDN is live before committing resources to communicate.

In-App communications

Increase app adoption and usage with trigger-based in-app communications that link to valuable services that go beyond checking a balance. Allow customers to use your app to send money, activate cards, accept a loan, manage payments and much more.

Don't let existing IT infrastructure hold you back in creating a contextual banking experience

Link back-end infrastructure with real-time triggers to turn routine communications into contextual two-way interactions that engage customers. Deliver interactive direct debit reminders or credit limit alerts that customers can respond to using text, scrollable carousels, quick replies, and much more, to create seamless banking experiences.

Download our customer success story to see how a UK retail bank was able to take a single platform approach to digitising a number of customer journeys to fight fraud and improve contact centre efficiency.

Manage communications in the cloud to accelerate digital transformation

Centrally manage and monitor communications and customer journeys across all channels and systems in a high-performance cloud environment with 99.99% uptime and elastic scalability.

Visual flow building tools and advanced automation capabilities combine with the centralised advantage to make it easy to automate customer contact policies, monitor live customer communications, control communication costs, and continuously optimise CX.

To learn more about our enterprise-grade cloud communications platform, click to watch the video.

End-to-end customer service automation

Through a blend of NLP and rule-based decisioning, enable customers to self-serve on their favourite digital and mobile channels. Allow customers to manage their accounts, access banking services, resolve common customer service enquiries and respond to routine outbound communications, without having to call the contact centre.

Download our customer success story to find out how our virtual assistant reduced the level of in-bound contact centre customer enquiries.

Want to know more about our banking solutions?

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More resources

eGuide

A guide to the messaging channels and technologies helping CX professionals differentiate customer engagement and service.

Whitepaper

How to enhance existing contact centre tech to get omnichannel quick wins.

Solution sheet

Learn more about for customer engagement solutions for financial service providers.