Every interaction engages the community
Improve efficiency and reduce costs with two-way communications across digital channels.
Popular solutions
-
Interactive voice and digital channels
-
IVR call deflection
-
Proactive communications
-
Intelligent automation
-
Remote working for contact centers
-
System integrated customer journeys
Who we work with
Transform how you interact and deliver services to people
Better connections using digital channels
Interactive experiences
Engage with people on the channels they use every day across voice and digital channels such as SMS, Apple Messages for Business, and more.
Proactive communication
Proactively send emergency communications, payment reminders, status updates, and more to improve efficiency and reduce costs.
Support any citizen with ease
Offer video assistance
Provide one-to-one help with real-time video assistance for requirements such as housing repairs. Reduce technician call-out costs and solve issues virtually.
Remote contact centers
Empower contact center agents to work remotely using cloud applications. Continue to monitor calls and workload using centralized admin dashboards and reporting.
Create more efficient service teams
Empower people with self-service
Allow citizens to find solutions in a self-serve mode to reduce call volumes. Deploy AI-driven chatbots, FAQ portals, and live chat to handle routine enquiries.
Deflect to messaging channels
Create an efficient customer service process with IVR call deflection. Deflect inbound calls to digital messaging channels and enable agents to handle complex enquiries.
Equip agents with the right tools
Manage interactions across multiple channels. Have all customer data and history in one place to manage enquiries, improving first contact resolution and customer satisfaction.
IT buyer’s guide for CPaaS
CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution.
Why Webex CPaaS Solutions?
Agile
Respond to disruptions or changes in regulations with ease. Modify and iterate communication journeys at pace.
Secure
We safeguard citizen data and information based on the latest security frameworks trusted by the world's leading blue-chip organizations.
Integrated
Centralize citizen communications. Integrate with existing systems to eliminate functional silos and create seamless experiences.
How to support home working in three days
Empower contact center agents to work remotely but maintain productivity levels. Find out how you could enable a functional remote working contact center in just three days.
“imimobile’s contact center software has enabled a seamless transition to remote working overnight and has removed the need for fixed, office-based agents. ”
Start engaging with citizens at scale
Talk to one of our experts today.