IMIconnect for Salesforce

Configure real-time interactions and automate customer journeys across more than 10 channels in minutes with IMIconnect for Salesforce.

Power omnichannel customer communications from your Salesforce

Digital communication channels such as SMS, Apple Business Chat, Facebook Messenger, RCS, WhatsApp, In app Messaging, and Push Notifications are becoming critical for businesses to engage and communicate with their customers.

Our enterprise cloud communications platform, IMIconnect, helps businesses to rapidly create and launch omnichannel customer journeys 10x faster, deliver context aware messaging experiences, and orchestrate customer communication flows with back-end systems.

IMIconnect is now available from the Salesforce AppExchange, allowing any Salesforce customers to embed frictionless two-way customer interaction into existing customer journeys.

Are you a Salesforce customer?

Install IMIconnect for Salesforce from the AppExchange to embed proactive customer engagement across digital touchpoints.

Visit the Appexchange

Enrich the communication capabilities of the worlds #1 CRM platform

The IMIconnect for Salesforce app allows you to augment existing customer communication capabilities across Sales Cloud, Service Cloud and Commerce Cloud to easily embed two-way customer engagement across digital communication channels.

Configure, launch and automate customer communications such as order and delivery notifications, engineer appointment bookings or welcome journeys across any channel in minutes.

Instant access to more than 10 communication channels including intelligent channel routing

SMS, Apple Business Chat, Facebook Messenger, RCS, WhatsApp, In app Messaging, or Push Notifications – all digital communication channels out of the box, no need for complex integration.

Build frictionless messaging experiences with intelligent fall-back capabilities to route communication based on device and channel presence or customer preferences.

Orchestrate proactive two-way communication flows

IMIconnect for Salesforce can consume events from over 400 standard & custom objects. This enables you to trigger event-based communication flows or fetch relevant customer information during flow executions for in & outbound customer interactions.

Easily configure time-based notifications for upcoming tasks or occurrences and allow your customers to respond to outbound messages in real-time to deliver the best customer experience possible.

Design & launch new customer journeys in minutes with the visual flow builder

With IMIconnect’s visual flow builder you can easily design multi-step communication journeys across numerous messaging, voice and web channels.

The visual flow builder makes it easy to design communication flows that are integrated with existing business events and processes to ensure a closed loop communication experience.

Seamless no-code integration with Salesforce

IMIconnect for Salesforce is available from the Salesforce AppExchange – simply install and get going in minutes.

Once installed you have full control to configure and embed proactive, event-driven inbound or outbound communications across your existing Salesforce process flows and customer touchpoints.

Are you a Salesforce customer?

Install IMIconnect for Salesforce from the AppExchange to embed proactive customer engagement across digital touchpoints.

Visit Appexchange