- Drive customer acquisition through messaging
- Improve payment collection rates
- Enable instant quotes, sign up, and renewals
- Blend automation with human assistance for customer service
- Simplify the claims process
- Orchestrate customer interactions from end-to-end
Welcome and retain customers with ease
Meet customers on the right channel
Reach out to your potential customers on the conversational messaging channels they prefer. Use rich media channels such as WhatsApp or RCS to send them quotes. Enable them to sign up or get information instantly.
Accelerate acquisition and onboarding
Simplify onboarding processes with intelligent automation to gather customer information and activate their policies without the need for lengthy forms or paperwork.
Up-sell or cross-sell effectively
Leverage customer data to offer personalized or increased coverage. Cross-sell and up-sell relevant policies to improve customer retention.
Empower your customers in need
Provide support instantly
Manage claims requests effectively through intelligent customer contact management. Allow customers to seamlessly switch from a voice call to a conversational messaging channel for quicker case resolution without having to wait on hold in long queues.
Keep customers informed at all times
Communicate claims’ status to your customers proactively and drastically reduce the need for inbound inquiries with prompt updates and notifications.
Stay connected throughout the process
Personalize every interaction
Send personalized renewal offers. Integrate with existing CRM and policy quote and processing systems to offer customized coverage policies. Create contextual, connected customer experiences from start-to-finish.
Enhance customer service with blended AI
Make end-of-life renewal cycles smooth with self-service. Send renewal reminders with the option to renew with a click. Address initial renewal inquiries with automated chat blended with human engagement at the right moment.
Build trust both ways
Authorize information exchange
Ensure thorough verification of customer data to make any amends to policies. Safeguard customer data with two-factor authentication using messaging channels and voice calls to authorize transactions.
Avert fraud with authenticity
Establish trust in your customers by contacting them through authorized channels using Verified Calls or SMS. Allow customers to report fraudulent transactions instantly with authenticated live chat.
Webcast The future of CX: How third-party messaging platforms are shaping today’s customer interactions
Watch our webcast where Forrester, British Gas, and TRADEBE talk about the need to engage through digital messaging channels and share advice on how to bring them into the business.
Why imimobile?
Centralized
Manage communications across all touchpoints centrally. Retain context and provide seamless assistance to customers.
Secure
Safeguard customer interactions with robust verification and authentication processes using digital messaging channels.
Integrated
Integrate with CRM systems and third-party APIs seamlessly to personalize customer acquisition and renewal journeys.
The imimobile solution allows us to make timely and targeted interventions across the customer lifecycle, often in real-time following an initial customer inquiry.A leading British multinational insurance company