IT & operations

Every interaction is faster and smarter

Build, integrate, and iterate at pace with agile tools that enable teams to create seamless customer interactions.

Automate to accelerate

Connect existing systems to communication channels and create seamless, automated customer experiences.

Reduce costs

Minimize internal development costs and use low-code tools to build interactive journeys faster.

Centralized management

Manage communications at scale with a centralized platform and monitor the heartbeat of your customer interactions.

Launch smarter customer journeys

Use the latest channels

Choose from 10+ digital channels to build richer and interactive customer experiences and reduce costs for your business.

Centralized management

Centrally manage all inbound and outbound communications at scale with a low-code communications platform that can design and deploy end-to-end customer journeys in minutes.

Take a low-code approach

Leverage a drag-and-drop visual flow builder in imiconnect to build new and modify existing customer journeys faster than ever before.

Connect systems to innovate faster

Third-party integrations

Integrate seamlessly with existing business systems, leading third-party applications like Zendesk, Salesforce CRM, LivePerson to maximize previous investments.

Flexible back-end integrations

Leverage flexible integrations with any back-end system over a variety of interfaces, including REST/SOAP APIs, message queues, FTP/sFTP.

Direct connections

Through our direct binds with the US Tier 1 carriers, deliver world-class, highly-secure messaging that quickly reaches customers at the right moment.

Enrich experiences with intelligent automation

Use NLP and AI capabilities

Weave automation into customer journeys with drag-and-drop NLP and AI nodes. Cleanse and process customer data with date & time recognition, spell check, intent recognition, and sentiment analysis.

Smart features

Apply social hour checks, consent management, channel preferences, geofences, and smartlinks, to apply context to customer interactions.

Product Sheet imiconnect

Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.

imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”
Chris Ashworth CIO Hermes

Want to learn more?

Case study: enabling Hermes ‘Digital Futures’ program

The CIO research report

How IT can be a game changer for CX transformation

Let's talk innovation