Automate to accelerate
Connect existing systems to communication channels and create seamless, automated customer experiences.
Minimize internal development costs and use low-code tools to build interactive journeys faster.
Manage communications at scale with a centralized platform and monitor the heartbeat of your customer interactions.
Launch smarter customer journeys
Use the latest channels
Choose from 10+ digital channels to build richer and interactive customer experiences and reduce costs for your business.
Centrally manage all inbound and outbound communications at scale with a low-code communications platform that can design and deploy end-to-end customer journeys in minutes.
Take a low-code approach
Leverage a drag-and-drop visual flow builder in imiconnect to build new and modify existing customer journeys faster than ever before.
Connect systems to innovate faster
Integrate seamlessly with existing business systems, leading third-party applications like Zendesk, Salesforce CRM, LivePerson to maximize previous investments.
Flexible back-end integrations
Leverage flexible integrations with any back-end system over a variety of interfaces, including REST/SOAP APIs, message queues, FTP/sFTP.
Through our direct binds with the US Tier 1 carriers, deliver world-class, highly-secure messaging that quickly reaches customers at the right moment.
Enrich experiences with intelligent automation
Use NLP and AI capabilities
Weave automation into customer journeys with drag-and-drop NLP and AI nodes. Cleanse and process customer data with date & time recognition, spell check, intent recognition, and sentiment analysis.
Apply social hour checks, consent management, channel preferences, geofences, and smartlinks, to apply context to customer interactions.
Product Sheet imiconnect
Rapidly automate customer interactions across multiple channels. Learn how imiconnect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.
“imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”Chris Ashworth CIO Hermes