- Automate returns and collection journeys
- Reduce call volumes
- Personalize delivery experiences
- Proactive disruption management
- Real-time customer service
- Integration with existing systems
Create efficiency with intelligent automation
Automate frequent enquiries
Deploy AI-driven chatbots to solve the most frequent customer service enquiries, such as order status, refund requests, or returns management.
Offer self-service options
Allow delivery tracking, pick up or drop-off address modification, delivery time slot changes with FAQ bots, smart web links, and live chat to resolve customer enquiries faster.
Send automated alerts to handle service disruption in real-time. Enable courier-tracking, geo-fencing, and more to keep customers informed and reduce inbound call volumes.
Enrich the delivery experience
Convenient customer experience
Design customer journeys that are unique and interactive. Leverage two-way messaging channels that allow customers to modify delivery schedules.
Ensure safe deliveries
Use digital channels or voice-based verification to ensure safe deliveries. Enable two-factor authentication or digital signatures to secure the delivery process.
Deliver a richer experience
Proactive updates for a seamless service
Reduce failed delivery attempts
Reduce failed deliveries and costly re-deliveries with voice call confirmations. Send proactive alerts of estimated delivery timelines to improve delivery rates.
Deflect the need to contact
Send proactive updates to customers on delays, reschedule delivery times, organize safe place 'drop off', and more to manage and resolve disruptions.
“imiconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers.”Chris Ashworth CIO Hermes
Our platform and applications work together with your existing systems to maximize previous technology investments.
Build and iterate interactive customer journeys on the go based on changing customer and business needs.
Make package delivery a personalized experience that works for both the customer and businesses using digital messaging channels.