Retail

Every interaction makes customers smile

Redefine the purchase journey with intelligent automation and contextual promotions.

  • Automated order status and refund updates
  • Abandoned cart alerts
  • Personalized offers
  • Proactive disruption management
  • AI-driven self-service
  • BOPIS and curbside pickup notifications

Make customer-centric service a reality

AI and automation

Automate order status, refunds, and returns enquiries. Enable customers to modify orders or delivery information with AI-driven chatbots. Seamlessly handover complex enquiries to service agents using digital messaging channels.

Easy self-service

Empower customers to find the answers they need without agent assistance. Deploy FAQ bots and live chat to understand customer intent and help find solutions faster.

Real-time consent management

Give customers the tools they need to manage their preferences, opt-in/opt-out status, and profile information in real-time.

Create experiences as unique as your customers

Conversational experiences

Choose from 10+ digital channels to reach customers on channels they prefer. Enrich customer journeys with rich media, suggested actions, quick replies, and carousels.

Personalized shopping

Design and execute targeted marketing campaigns quickly with personalized offers, deals, and discounts. Unlock the potential of interactive push, in-app notifications, and other rich media channels.

Be there throughout the purchase journey

Proactive alerts and notifications

Send proactive payment reminders, delivery information, return updates, or refund notifications. Send secure, two-way alerts using digital channels like Facebook Messenger, Apple Business Chat, RCS, and more.

Real-time updates and offers

Update your customer loyalty experience by offering mobile wallet cards and coupons that can update points and promotions in real-time and send location-based notifications.

Close the loop

Avoid abandoned carts with proactive in-app or push notifications. Trigger BOPIS journeys with automated alerts on customers' preferred channels. Gather customer feedback with interactive automated surveys.

Blog Pizza Hut: grabbing a slice of the RCS messaging opportunity

How Pizza Hut Delivery saw improved customer engagement and transaction rates following RCS messaging trials.

Why imimobile?

Personalized

Drive brand loyalty and customer retention with personalized offers, deals, and new arrivals based on customer preferences and data.

Agile

Rapidly build cross-sell and upsell journeys using a low-code workflow builder that launches new customer journeys in no time.

Integrated

Integrate with existing systems such as Magento, Shopify, Salesforce, Freshdesk, and more to create a seamless shopping experience.

Want to learn more?

Five ways retailers can use the WhatsApp Business API to improve CX

Case study: How we helped a leading global retailer build a virtual assistant

RCS and why it matters to marketers

Order the right solutions for your customers