Telecommunications

Every interaction creates a connection

Seamlessly connect backend systems and interact with customers using the latest digital channels.

  • Personalized service messaging
  • Contract, data, and bundle provisioning
  • Dynamic marketing campaigns
  • Regulatory compliance
  • Real-time decision making
  • Geo-location targeting

Right channel, right time interactions

Contextual interactions

Understand customers' preferred means of contact and reach out in the right way for marketing, service, or support. Send proactive alerts if customers are nearing a data limit or if they are due a device upgrade.

React to customer behavior

Trigger communications based on customer actions. Send promotional messages when customers are near a store with geo-location targeting or follow up if a customer doesn’t complete a purchase or top-up.

Maximize the power of existing investments

Seamless integration

Transform interactions without replacing existing infrastructure and systems. Integrate with all network and third-party systems to create system-triggered journeys that deliver personalized and contextual interactions.

Futureproof investments

Ensure that existing technology can be seamlessly connected to newer digital channels like RCS, Apple Business Chat, and WhatsApp Business with ease and minimal effort.

Campaigns that create more impact

Shift to the latest channels

Use two-way messaging channels such as RCS, WhatsApp Business, and Apple Business Chat to build more interactive marketing campaigns to promote the latest devices, new contract promotions, and bundles.

Personalized and dynamic content

Integrate with existing CRM systems to provide personalized and relevant experiences using customer data. Embrace the richer capabilities of the latest channels by using video, GIFs, buttons, and carousels within promotional campaigns.

Customer service made easy

Enable self-service automation

Enable customers to self-serve as much as possible using their favorite digital channels. Resolve high-volume inbound enquiries, automate outbound notifications, and enable customers to manage accounts and make purchases.

Seamless agent handover

Identify high priority enquires and intelligently route customers to agents based on their skill and capacity to increase first contact resolution. Design an IVR journey that lets customers seamlessly transfer to messaging channels.

imimobile has been a trusted partner with high integrity, consistently delivering high-quality mobile programs that meet exacting compliance standards in North America which ultimately ensure a great consumer experience.”
Project Manager Leading US mobile operator

Why imimobile?

Mobile-first

Our team has been working with mobile operators since its foundation to enable a mobile-first approach to customer interactions.

Integrated

Remove the need to rip and replace existing systems; we work with your existing infrastructure and make it work together seamlessly.

Expertise

We are the experts in mobile and work with organizations like the MMA, CTIA, MEF, and GSMA to define mobile messaging standards.

Want to learn more?

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Start putting customer interactions first