Mobile Network Operator customer communications

Solutions to enable intelligent customer engagement automation, manage the delivery of personalised customer interactions and enhance your enterprise communications portfolio.

Customer engagement solutions for Mobile Network Operators

Base marketing automation

Integrate every customer touchpoint and business system to automate the delivery of contextual and personalised two-way marketing interactions and customer journeys.

Customer self-service

Use AI-powered customer self-service, enabled by NLP and rule-based decisioning, to enable customers to access their accounts, make purchases or upgrade plans, and gain FAQ resolution across a range of communication and messaging channels.

Omnichannel support

Consolidate all customer support channels to a single agent desktop, by either using omnichannel chat or chat API to extend your existing environment.

Digital VAS Delivery Platform

Optimise VAS investment with cloud-based digital SDP and infrastructure virtualisation; or maximise VAS ROI with efficient service delivery and advanced RBT platform capabilities.

IMInmx

Enhance your enterprise solution portfolio with IMInmx, a cloud Platform-as-a-Service gateway that acts as a protective layer providing complete A2P messaging visibility and auditable services for enterprise customers.

SME messaging platform

Boost messaging volumes and revenue by providing your SMB customers with an easy to use, self-serve platform to create SMS campaigns and rich customer interactions over mobile messaging.

Who we work with:

Transform communications through real-time customer interaction

Transform customer communications without replacing existing infrastructure and systems. Using IMIconnect, our enterprise-grade communications platform, integrate new, legacy network and 3rd party systems, in order to create system-triggered communications that deliver personalised and contextual customer interactions.

Turn traditional one-way marketing and service communications into slick two-way conversations and ‘in the moment’ recommendations that improve the customer experience.

Dynamically personalised, omnichannel campaign management

Within our robust and scalable marketing communication platform are the tools to create, deploy and manage dynamically personalised campaigns across different communication channels.

Rich features, such as a drag-and-drop e-mail composer, multi-device previews, automated link tracking, and multi-channel follow-ups and journey fulfilment, come together to accelerate the creation of campaigns that drive action and deliver a higher return on investment.

Watch our case study video with O2 to learn how we help to serve the digital consumer and how IMImobile is supporting the delivery of their innovative customer engagement vision.

Reduce costs through end-to-end customer service automation

Provide real-time support and enable customers to self-serve on their favourite digital and mobile channels. Resolve high volume inbound FAQs, automate outbound customer interactions, and enable customers to manage accounts and make purchases, across channels like Apple Business Chat and RCS.

With seamless agent handover, high priority enquiries are identified and then intelligently routed to agents based on skill and capacity to increase first contact resolution.

Download our customer success story to find out how our virtual assistant reduced the level of inbound customer enquiries into the contact centre.

Want to know more about our solutions for Mobile Network Operators?

Contact us

More resources

eGuide

A guide to the messaging channels and technologies helping CX professionals differentiate customer engagement and service.

Whitepaper

How to enhance existing contact center technology to gain omnichannel quick wins.

Whitepaper

Orchestrating the omnichannel customer experience - What telcos must do to get it right and why.