Travel

Every interaction takes you places

Reach customers at the right time, on the right channel with automation and digital messaging.

  • Automated booking management
  • IVR call deflection
  • Proactive disruption alerts
  • Mobile travel wallets
  • Contextual customer service

Ensure customers never wait on hold

Deflect calls to digital channels

Deflect inbound calls to messaging channels to resolve issues faster. Provide agent assistance or automate interactions to address customer enquiries instantly.

Enable quicker resolution with self-service

Automate routine enquiries to drive seamless customer journeys. Deploy AI-driven chatbots that respond to customers 24x7 and transfer complex enquiries to agents.

Be there when plans are impacted

Disruption management

Keep customers informed of critical changes like flight cancellations, terminal changes, delays, or failed bookings in real-time.

Actionable alerts

Trigger proactive alerts with interactive push or in-app notifications allowing customers to take action immediately.

Stay connected throughout the journey

Make every interaction matter

Connect with customers at every step of the journey on channels they prefer. Send crucial updates like booking confirmations, flights, and boarding information on interactive channels like RCS, WhatsApp, and Apple Business Chat.

Personalize communications

Send personalized offers, discounts, and travel suggestions that leverage customer profile data to enhance the travel experience.

Deliver real-time updates

Drive utility and value to customers with real-time updates to travel details and flight changes through mobile wallet ticketing and boarding passes.

eGuide An introduction to the WhatsApp Business API

Learn how the WhatsApp Business API helps you build an anytime, anywhere service experience. Understand the main features and use cases to see the benefits of this new innovative communication channel.

Why imimobile?

Personalized

Drive customer loyalty with personalized frequent flyer offers, price drop alerts, rewards points, and more using rich media channels.

Connected

Deliver world-class, highly-secure messaging that quickly reaches customers at the right moment through our direct binds with the NA carriers.

Integrated

Integrate with Amadeus, SITA, and various other travel systems to deliver a seamless and connected customer experience.

Want to learn more?

WhatsApp Business - a smarter way to improve CX in the travel industry

Getting started with RCS - the future of mobile messaging

Call deflection: tactics for success

Create journeys that transform the travel experience