Customer engagement solutions for Mobile Network Operators
Who we work with:
Transform communications through real-time customer interaction
Transform customer communications without replacing existing infrastructure and systems. Using IMIconnect, our enterprise-grade communications platform, integrate new, legacy network and 3rd party systems, in order to create system-triggered communications that deliver personalised and contextual customer interactions.
Turn traditional one-way marketing and service communications into slick two-way conversations and ‘in the moment’ recommendations that improve the customer experience.
Dynamically personalised, omnichannel campaign management
Within our robust and scalable marketing communication platform are the tools to create, deploy and manage dynamically personalised campaigns across different communication channels.
Rich features, such as a drag-and-drop e-mail composer, multi-device previews, automated link tracking, and multi-channel follow-ups and journey fulfilment, come together to accelerate the creation of campaigns that drive action and deliver a higher return on investment.
Watch our case study video with O2 to learn how we help to serve the digital consumer and how IMImobile is supporting the delivery of their innovative customer engagement vision.
Reduce costs through end-to-end customer service automation
Provide real-time support and enable customers to self-serve on their favourite digital and mobile channels. Resolve high volume inbound FAQs, automate outbound customer interactions, and enable customers to manage accounts and make purchases, across channels like Apple Business Chat and RCS.
With seamless agent handover, high priority enquiries are identified and then intelligently routed to agents based on skill and capacity to increase first contact resolution.
Download our customer success story to find out how our virtual assistant reduced the level of inbound customer enquiries into the contact centre.