Enhance 'Click & Collect' and Returns through proactive mobile communication

What’s the Digital Retail Guide about:
The guide focuses on how a blend of mobile and social messaging channels can be used at the right touchpoints throughout the Click & Collect, and Returns journey to improve the customer service experience.

Why download it:
With failed collection rates of 33% and return rates as high as 50%, it’s clear retailers need to re-assess their digital customer strategy in order to deliver on ever increasing levels of customer expectations