Call deflection ROI calculator
How to use the calculator:
- Enter how many voice calls your call center receives on average per day. You can also configure further settings by clicking more options.
- Choose whether you are looking to make use of reactive or proactive call deflection, or both.
- Choose whether you would like to automate part of your customer contact process.
After you've done this, you will be able to see your estimated savings. If you can't see it immediately, scroll down.
Select whether you are looking to make use of reactive or proactive call deflection tactics, or both.
Select whether you are looking to automate parts of your customer contact processes.
agent hours and of your monthly costs*
* The above estimates are based on industry standard metrics from Call Centre Helper and IMImobile’s metrics from delivering contact center solutions in the last 12 months. For the purpose of this calculation we estimated a call reduction through proactive communication by 30%, call deflection to agent chat of 25% (2 concurrent chats per agent) and bot to agent handover for automation such as chatbots of 25% to 40% depending on data entered. Your actual savings might differ based on various factors. For an accurate calculation based on your actual traffic intensity please get in touch via the contact form by clicking the 'Find Out More' button.