An IT leader's guide to CX innovation

With IT under pressure to rapidly deliver step changes in digital CX, the analysts at Quocirca have published a new white paper in partnership with IMImobile which explores key challenges and solutions.

Insights include:

• How to best focus resources to deliver CX enhancements at a rapid pace.

• How to adopt the right approach to deliver greater flexibility without replacing current systems.

• The right strategic changes to make to add incremental value to the business.