Real-time service delivery
Use mobile and digital communication to stay in touch and keep customers informed in real-time. Embed them in your delivery systems to send real-time updates to customers and manage field force agents. Use the mobile channel to improve customer service with live SMS chat. Manage mobile workers better, such as drivers and warehouse staff.
IMImobile lets you connect with customers and staff using SMS. Integrate our tools with your back office systems and business workflows. Deliver innovative new services with less bespoke development and no expensive on premise systems.
Delivering better customer experience.
Use mobile messaging to deliver timely, relevant information to customers and drivers, such as travel alerts, vehicle location, route and delivery notifications.
Field force management
Update drivers and other staff with new assignments. Let them notify you when they complete each job. Keep track of where they are and stay in touch easily.
Improve customer satisfaction and contact centre productivity with real-time SMS chat using IMIchat. Follow up with mobile-ready surveys.
Intelligent, personalised and targeted communication is the opposite of annoying, intrusive spam. We help you deliver real-time campaigns and create customer journeys across channels that customers will love.
Roll out new digital customer engagement services faster. Reduce complexity with simple IT integration to streamline business processes.
IMImobile helps you deliver increased customer retention, cost-effective customer acquisition and reduced communication service delivery costs.