From booking online to the trip home, transform the travel experience with the latest digital communications solutions
Create a centralised communications hub for delivering omnichannel engagement and services across 10+ channels
Use the latest mobile-first capabilities to deliver an innovative brand experience
Advanced automation and mobile-first capabilities, such as location-aware messaging and rich media, can be quickly added into the end-to-end customer journey that spans across multiple channels. Trigger communications using API’s, webhooks, backend system events, and more, to create contextual, highly relevant communications.
Personalised itineraries, frequent flyer rewards, digital boarding passes, and more, can be deployed to create innovative, brand differentiating experiences that your customers will love.
Reduce costs through end-to-end customer service automation
Through a blend of NLP and rule-based decisioning, enable customers to self-serve on their favourite digital and mobile channels. Customers can manage bookings, access additional services, resolve FAQs, and give feedback.
Download our customer success story to find out how a virtual assistant helped a leading retailer to double the number of customer enquiries handled by the contact centre.
Manage communications in the cloud to accelerate digital transformation
Centrally manage and monitor communications and customer journeys across all channels and systems in a high-performance cloud environment with up to 99.99% uptime and elastic scalability.
Visual flow building tools and advanced automation capabilities combine with the advantages of centralised management to make it easy to monitor live customer communications, enforce contact policies, and continuously optimise CX.
To learn more about our enterprise-grade cloud communications platform, click to watch the video.