Digital communication solutions to strengthen customer relationships and optimise service management
With IMImobile, you gain a centralised communications hub to deliver omnichannel engagement across 10+ channels
Centrally manage communications to accelerate digital transformation
Intelligently manage and monitor communications and customer journeys across all channels and systems in a high-performance cloud environment with up to 99.99% uptime and elastic scalability.
Visual flow building tools and advanced automation capabilities combine with the centralised advantage to make it easy to monitor live customer communications, enforce contact policies, continuously optimise CX, and take the necessary steps to create an enterprise customer communications hub.
To learn more about our enterprise-grade cloud communications platform, click to watch the video.
Add the latest mobile and intelligent automation capabilities into customer journeys
Advanced automation and mobile-first capabilities, such as location-aware messaging, can be quickly added into marketing, operational and service customer communications.
Download our customer success story to see how a leading UK gas company is using proactive notifications to enable field engineers to organise appointments with customers in real-time.
Save through end-to-end customer service automation
Through a blend of NLP and rule-based decisioning, enable customers to self-serve on their favourite digital and mobile channels. Customers can manage their accounts, access services, resolve common customer service enquiries, respond to outbound communications, and much more.
Download our customer success story to find out how our virtual assistant reduced the level of in-bound contact centre customer enquiries.